This Privacy Policy explains how AMINEX HUB collects, uses, and protects your personal information when you use our services. By using our website, you consent to the data practices described in this policy.
1 Information We Collect
We collect only the information necessary to process your orders and deliver our services. This includes:
| Type of Data | Examples |
|---|---|
| Contact Information | Phone number, email address |
| Order Details | Service type, bundle selected, quantity |
| Meter Information | ECG prepaid meter number |
| Transaction Data | Payment amount, payment reference, timestamp |
| Device / Technical Data | Browser type, IP address (for fraud prevention) |
We do not collect your Mobile Money PIN, bank card number, or any payment credentials directly — these are handled by our secure payment processor.
2 How We Use Your Information
Your information is used solely for the following purposes:
- Order Processing — To process and fulfil your data bundle, WAEC checker, subscription, or ECG top-up order.
- Delivery — To send your checker PIN, electricity token, or subscription credentials to your phone or email.
- Customer Support — To respond to enquiries, complaints, or refund requests.
- Fraud Prevention — To detect and prevent fraudulent transactions.
- Service Improvement — Aggregated, anonymised data may be used to improve our platform.
We do not use your data for marketing or advertising without your explicit consent.
3 Data Sharing
We do not sell, rent, or trade your personal data to any third parties. Your information is shared only in the following limited circumstances:
- Payment Processors — To verify and complete your payment (e.g., Mobile Money operators).
- Network Providers — To facilitate data bundle delivery to the specified phone number (MTN, AirtelTigo, Telecel).
- WAEC / ECG — To process result checker purchases or electricity top-ups.
- Legal Requirements — If required by law or a valid government authority.
Our commitment: We share only the minimum necessary information with third parties, and only when required to fulfil your order.
4 Data Security
We take the security of your personal data seriously. We implement the following measures:
- SSL Encryption — All data transmitted between your browser and our servers is encrypted using HTTPS/SSL.
- Secure Payment Processing — Payment transactions are handled by certified, secure payment gateways.
- Access Controls — Only authorised staff can access customer order data, and only when necessary.
- No Card Storage — We never store your full card or Mobile Money PIN details on our servers.
While we employ strong security measures, no system is completely infallible. We encourage you to protect your own account details and contact us immediately if you suspect unauthorised activity.
5 Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:
- Order records (phone number, service purchased, transaction reference) are retained for 90 days to support refunds and customer service queries.
- After 90 days, personal identifiers are deleted or anonymised.
- Data may be retained longer if required by law or for fraud investigation purposes.
6 Your Rights
You have the following rights regarding your personal data:
- Right to Access — You can request a copy of the data we hold about you.
- Right to Deletion — You can request that we delete your personal data from our records.
- Right to Correction — You can ask us to correct any inaccurate data we hold.
- Right to Object — You can object to certain types of data processing.
To exercise any of these rights, contact us via WhatsApp (0550415309) or email at sulemanaamin079@gmail.com. We will respond within 7 business days.
7 Cookies
AMINEX HUB uses a minimal number of cookies — small data files stored in your browser — solely for basic site functionality, such as:
- Maintaining your session while browsing the site.
- Remembering your network or service preference during a visit.
We do not use tracking cookies, advertising cookies, or third-party analytics that profile your behaviour across websites. You can disable cookies in your browser settings, though this may affect some site functionality.
8 Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
9 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach out to us:
- Phone / WhatsApp: 0550415309
- Email: sulemanaamin079@gmail.com
We are committed to addressing your privacy concerns promptly and transparently.