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Refund Policy

Here is how our refund process works.

Last updated: January 2025

📋 Overview

This Refund Policy explains when refunds are available and how to request one. Please read it carefully before placing an order.

Please read this policy carefully before placing an order. By purchasing from AMINEX HUB, you agree to the terms outlined below.

⚖️ Refund Eligibility

Use the guide below to check whether your situation qualifies for a refund.

✅ Eligible for Refund

  • Data bundle was not delivered after payment
  • Wrong phone number entered — reported within 30 minutes
  • Duplicate charge for the same order
  • WAEC checker PIN is invalid or non-functional
  • ECG token was not received after payment
  • Subscription was not activated as agreed

✗ Not Eligible for Refund

  • Order was successfully delivered and confirmed
  • Wrong number reported after the 30-minute window
  • Subscription already activated and in use
  • WAEC PIN already scratched and used
  • Customer changed their mind after delivery
  • Incorrect details provided and not reported promptly

📩 How to Request a Refund

To request a refund, follow these steps:

  • 1
    Contact us via WhatsApp on 0550415309 as soon as the issue occurs — ideally within 30 minutes of your order.
  • 2
    Provide your order reference number — this is sent to you via SMS after payment. Having this speeds up the process.
  • 3
    Describe the issue clearly — let us know what went wrong (e.g., "data not delivered", "duplicate charge", "WAEC PIN not working").
  • 4
    Our team will verify your claim and get back to you within a few hours. We may ask for a screenshot or additional details.
  • 5
    Approved refunds are reversed to your original payment method (Mobile Money wallet or card) within 24–48 hours.

⏱️ Processing Time

Once your refund request is verified and approved:

📲

Refunds processed within 24–48 hours

Approved refunds are returned to your Mobile Money wallet or bank card within 24 to 48 hours of approval. You will receive an SMS confirmation when the refund is sent.

We aim to acknowledge all refund requests within 2 hours during business hours and resolve them as quickly as possible.

📞 Contact for Refunds

Reach us through any of the following channels to initiate a refund or report a problem with your order:

Need a refund?

Send us a WhatsApp message with your order reference and we'll sort it out fast.

💬 WhatsApp: 0550415309

Or email us at sulemanaamin079@gmail.com